Terms of service

THANK YOU for visiting our website and showing interest in buying our product(s).

Although we realize it is a lot of text, it is important for you to read it carefully before you proceed to make your purchase, as we explain the “Rules of the Game” that apply to both you and us for both the use of our website as well as for a purchase of our product (s).

By visiting our websites, and buying product (s) from us, you indicate that you have read and understood these “Rules of the Game” and that you agree with them.

Factual and specific rules such as delivery costs, delivery times but also the regions where we do or do not deliver our product (s) to can all be found on our website under our Frequently Asked Questions found in the Customer Service section.

We have written down the “Rules of the Game” in a simple and transparent manner.

Should anything be unclear nevertheless, or should you have any questions, you can always contact our customer service team.

1. Who can order product (s) via the website

End users and/or consumers are persons who use the product (s) for their own use and do not resell them. We reserve the right to refuse the sale of our product (s) to other retailers or bulk buyers.

2. When can I order product (s) via the website?

Even though anyone can visit our website, product (s) can only be purchased by end users and/or consumers aged 18 or over, or when you have permission from your parent or legal guardian.

Unfortunately, it is not yet possible to ship our online product(s) to every country or region. Please check our website for the countries and regions where we do ship our product(s) to.

3. How does the order procedure work?

Of course we are very pleased that you decided to order our product (s).

Placing an order via our website is easy and consists of the following steps:

  1. search for the product (s) you would like to order via the menu or the search function;
  2. add the product (s) you like to order to your shopping cart by clicking on “Add to shopping cart “;
  3. proceed to “Order” – If you already have a we account, please login. If not you can create your own account by registering on our website;
  4. in case you order as a guest without creating an account, please fill in all necessary information (such as your name, address, email address and telephone number) – check your information and your order before making it final;
  5. choose the desired shipping option;
  6. choose one of the possible methods of payment;
  7. before you place an order we need you to confirm that you have read our “Rules of the Game” and agree to them;
  8. click the button “Buy” in order to purchase and pay for the product (s) (you have now entered into a binding obligation with us);
  9. After clicking “buy” you must complete the payment in the manner of payment chosen by you [within the prescribed time]. As long as you have not completed the payment [within the prescribed time], the product (s) will not be reserved and the risk increases that the product (s) will no longer be available but as soon as we have received the payment, the order will be executed (subject to the availability of the product(s) purchased.
  10. you will receive an email with all the particulars of your purchase;
  11. as soon as we have shipped your product (s), you will receive a confirmation of shipment by email.

4. When may we cancel your order?

We are entitled to refuse or cancel your order. However, we must have a justified reason for doing so. Examples of situations in which we can refuse an order or cancel a purchase include, but are not limited to:

  1. an obvious error or other incorrectness with regard to a product (s) offered on  our website.
  1. the product (s) is not available or in stock; if this is so, we will inform you as soon as possible and will not process the order;
  2. your invoice information is not correct or is impossible to verify;
  3. we have reason to believe that your order or payment is fraudulent;
  4. there is suspicion of credit card or debit card fraud;
  5. we cannot deliver to the address stated by you;
  6. we have reason to believe that you are not an end user and/or consumer;
  7. you are under 18 years of age and we have reason to believe that permission is not received from your parent or legal guardian; 
  8. no full payment is made.

In the above cases, to the extent permitted by applicable law we are not liable for damages or costs as a result of the refusal or cancellation of your order.

5. What prices does we use?

The prices on our website are consumer prices and include GST where applicable but exclude shipping costs.

The prices only apply to purchases via our website and may differ from the prices that are used for the same product (s) in a we store. The final price to be paid will be displayed on the checkout page.

Not all product (s) and offers that are offered on our website are also available in we stores and vice versa.

Promotions or discounts on the website cannot be used in combination with other promotions, offers or discounts. Promotions and offers only apply to purchases made via we.

The costs and the expected delivery date of your product (s) will be clearly displayed on the checkout page for your order.

6. How do I pay for my product(s)?

In principle, we will only process and deliver your order after receipt of the payment.

we accepts various methods of payment including credit and debit cards. Additionally, we offer other commonly used payment methods in a particular country; these are clearly listed on our website.

We accept no other methods of payment than those mentioned on our website.

We remain owner of the product (s), until you have paid for the product (s) in full.

7. What other “Rules of the Game” are there?

Finally there are a number of general standard rules which are important to note. We list them below:

  1. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You may be liable for the losses or damages we or other third parties suffer due to any unauthorized use of your account. You are prohibited from using another person’s account without authorisation. 
  2. If you are under the age of 18, you must obtain permission from your parent or legal guardian to purchase our product (s). If you are the parent or legal guardian of a minor who is creating an account, you must accept and comply with these “Rules of the Game” on the minor’s behalf and you will be responsible for the minor’s actions and any transactions associated with the minor’s use of our website.
  3. You agree not to communicate any of the following content [on the website or] when you contact our Customer Service Team by telephone, email and post:
    • No offensive content, such as defamatory content, content involving violence, cruelty, nudity, sex, sexual deviancy, pornography, sexual degradation, solicitation of prostitution, offensive language, crude references or hate speech; or content which is indecent, obscene, false or offensive in character, regardless of whether there is malice or intention to annoy, abuse, threaten or harass any person.
    • No content which is misleading, false or deceptive (for example, content that is misleading as to any alleged defects).
    • No content promoting terrorism or terror-related activities. 
    • No content which infringes intellectual property rights or causes confusion on the relationship with other individuals. 
    • No content involving the impersonation of individuals without such individuals’ written consent. 
  4. Our website and all data and/or information on the website are provided on an “as is” and “as available” basis without any warranties, claims or representations made by us of any kind either expressed, implied or statutory with respect to our website. 
  5. You are responsible for any loss or damage we may suffer as a result of your breach of these “Rules of the Game”.
  6. In the unlikely event that you believe that you have to go to court to solve a problem, You agree that the applicable court is that of Singapore.
  7. If you visit our website or send us an email, you communicate with us electronically. For contractual reasons you agree to receive notifications in an electronic manner and you agree that written communication also means any form of electronic communication (for instance email). This provision does not affect your statutory rights.
  8. The content of your purchase agreement is not saved by us for an indefinite period. You will receive a confirmation of your purchase agreement by email and you must save this yourself for any later consultation.
  9. These “Rules of the Game” are applicable unless they are inconsistent with mandatory statutory provisions. If any part of these “Rules of the Game” must be considered not valid for any reason whatsoever, this does not affect the validity of the remaining part of the “Rules of the Game” and this remaining part is considered to remain in full force and effect.
  10. We reserve the right to change these “Rules of the Game” at any time without prior notification, whereby the new amended “Rules of the Game” take effect at the time of placement on the website. Your continued use of the website constitutes your acceptance and agreement to be bound by the latest version of the “Rules of the Game”. Any changes will not affect any orders which were placed by you prior to the uploading of the amended “Terms and Conditions”.
  11. The provisions of the United Nations Convention on the International Sale of Goods shall not apply to these “Rules of the Game”